Refund Policy

This policy covers evaluation fees, add-on purchases and reset fees paid to Connect Funded. It does not cover profit payouts, which are governed by the payout provisions of the Terms and Conditions.

Nothing in this policy limits any non-excludable statutory right you may have under the consumer law of your own jurisdiction.

You may request a full refund of an evaluation fee within 14 calendar days of purchase, provided that no trade has been placed on any account issued under that purchase. A trade means any position opened, whether or not it was subsequently closed and whether or not it produced a profit.

The 14-day period runs from the moment the payment is authorised, not from the moment you first sign in. Opening a platform, viewing charts, placing and cancelling a pending order that never triggered, or completing verification does not affect eligibility.

Once a position has been opened, the evaluation has been consumed and this refund is no longer available, irrespective of how many days remain in the window.

Where an account reaches funded status, the evaluation fee paid for that account is reimbursed in full alongside your first approved payout. The reimbursement is paid in addition to your profit share, not deducted from it.

The reimbursement covers the base evaluation fee for that account. Add-on purchases and reset fees are not reimbursed under this provision.

Reimbursement is made once per funded account. If the account is later closed and you purchase a new evaluation, the new fee stands on its own terms.

The following are not refundable, and requests for them will be declined with the reason recorded.

• An evaluation on which any position has been opened
• An account closed for breaching the maximum daily or maximum overall drawdown limit
• An account closed for a prohibited trading practice or for a breach of the Terms and Conditions
• An account closed because identity verification could not be completed or a sanctions match was confirmed
• A request made more than 14 calendar days after purchase, where the trader has not reached funded status
• Add-on purchases and reset fees, once the associated account has been activated
• Dissatisfaction with market conditions, with your own results, or with the outcome of a correctly enforced rule

Add-ons purchased at checkout are refundable on the same 14-day untraded basis as the evaluation they modify, and only together with it. An add-on cannot be refunded separately once the account has been traded.

A reset restarts an evaluation on a fresh account. Reset fees are refundable within 14 days only where the reset account has not been traded. Traders who breach within the first 14 days of an original purchase are offered a discounted reset, and taking that discount does not extend or renew the refund window on the original purchase.

A duplicate charge, an incorrect amount, or a charge for a tier other than the one selected is refunded in full as soon as it is confirmed, regardless of the 14-day window and regardless of whether trading has taken place on the correctly charged account.

Where a duplicate has resulted in two accounts being issued, you may instead ask for the second account to be retained and held for future use. That choice is yours, not ours.

Raise a ticket in the client portal, or email support@connectfunded.com from the address registered on your profile, stating the account number, the purchase date and the reason for the request.

Requests are acknowledged within one business day and a decision is issued within five business days. Where a request is declined, the decision states the specific provision relied upon, and you may ask for it to be reviewed once by a second reviewer.

Approved refunds are returned to the original payment method. We cannot redirect a refund to a different instrument, because doing so would defeat the payment controls in the AML and KYC Policy.

We process an approved refund within 3 business days. Settlement after that depends on the rail: cards typically post within 5 to 10 business days depending on the issuer, bank transfers within 1 to 3 business days, e-wallets within 24 hours, and cryptocurrency the same day.

Connect Funded absorbs its own processing costs on a refund. Charges levied by your bank, card issuer or wallet provider are outside our control.

Fees are charged in United States dollars. A refund is returned in the same currency and for the same dollar amount that was charged. Where your provider converted the original charge, the amount you receive in your local currency may differ from the amount you originally paid because the exchange rate has moved. That difference is not recoverable from us.

Cryptocurrency refunds are returned in the same asset and on the same network as the original payment, valued at the dollar amount of the original charge. The quantity of the asset returned may therefore differ from the quantity originally sent.

If you believe a charge is wrong, contact us before contacting your card issuer. A refund request handled directly is almost always faster than a chargeback, and it does not put your other accounts at risk.

Raising a chargeback on a delivered evaluation is treated as a breach of the Terms and Conditions. All accounts associated with the profile are suspended immediately pending investigation, pending payouts are held, and the profile may be permanently excluded from the programme.

Where a chargeback is found to have been raised in bad faith, we reserve the right to recover the disputed amount and the associated scheme costs, and to report the matter to the payment scheme.

Where we withdraw a tier, discontinue a product, or close an account for a reason that is not attributable to you, the evaluation fee is refunded in full on a pro-rata basis where the evaluation is partially complete, or in full where it has not begun.

Where an account is closed because of a demonstrable platform failure attributable to us that made the evaluation impossible to complete on its published terms, we will either restore the account to its pre-incident state or refund the fee, at your election.

Where the consumer law of your jurisdiction confers a right of withdrawal or a right to a remedy that is more generous than this policy, that right applies and this policy does not restrict it.

Where you exercise a statutory right of withdrawal after beginning to use the service, we may be entitled to retain a proportionate amount for the service already supplied, and we will explain the calculation if that arises.

A refund decision may be escalated in writing within 30 days of the decision. Escalations are reviewed by a person who was not involved in the original decision, and an outcome is issued within 10 business days.

If the matter remains unresolved, the dispute resolution and governing law provisions of the Terms and Conditions apply.

Refund requests and escalations should go to support@connectfunded.com or through a client portal ticket, which timestamps the request and keeps the correspondence in one place for both of us.